East Midlands Trains Travel Assistance Team

  • Address: 1 Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG
  • Tel:08000 11 33 23
  • Web:www.eastmidlandstrains.co.uk/travelling-with-us/accessibility-assistance/
  • Opening times:
    • Monday Open 24 hours
    • Tuesday Open 24 hours
    • Wednesday Open 24 hours
    • Thursday Open 24 hours
    • Friday Open 24 hours
    • Saturday Open 24 hours

    lines are open 24 hours a day, 7 days a week except Christmas day and Boxing Day.

Map for East Midlands Trains Travel Assistance Team

Organisation details


Operates between London and key stations throughout the East Midlands. The travel assistance team provides assistance to blind or partially sighted passengers using their rail service. Assistance may include helping to arrange travel, including purchasing the right ticket for your journey; guidance at stations; help boarding or alighting the train; carrying light luggage; arranging help at your destination station and priority seating.

You can also book assistance by completing an online form at the following link:

Contact the travel assistance team for a full explanation of services offered and to arrange assistance in advance of travelling.

Services offered:

  • Rail travel assistance

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  • This organisation was verified on 18 January 2018